Warranty Policy
Please review the following warranty terms carefully before submitting a claim. Warranty support is available only when the purchased BM meets the conditions below.
Warranty Coverage
The following cases are eligible for warranty support.
Invite Link Is Inaccessible
The BM invite link cannot be accessed because the link is invalid or expired.
BM Cannot Create or Run an Advertising Account
The BM has no advertising account and is restricted or unable to create an advertising account.
Advertising Account Is Disabled
The BM is live, but an advertising account associated with the BM has been disabled.
BM Information Does Not Match the Listing
The actual BM information differs from the information displayed on the website, such as the creation date or account limit.
Payment Method Cannot Be Added
A payment card cannot be added to the BM. This mainly applies to products specifically labeled as allowing card addition without rejection.
Warranty Exclusions
Warranty requests will not be accepted in the following cases.
BM Has Been Used to Run an Advertising Campaign
This includes cases where an advertising campaign draft has already been created.
BM Information Has Been Modified
The BM information has been changed, including adding a payment card.
Advertising Account Has Been Sold or Transferred
The advertising account associated with the BM has been sold or transferred.
Personal Information, Via, or Clone Accounts Have Been Sold
Additional personal information, Via, or Clone accounts have been sold from the BM.
Pixel Has Been Sold or Received from Another BM
A Pixel account has been sold, or a Pixel has been received from another BM.
BM Advertising Threshold Has Been Disabled
The BM has been disabled due to its advertising threshold status.
XMDN Verification Was Lost Due to Document or Website Issues
The blue verification badge was lost because the document network or website was used to repeatedly submit verification requests on other BMs.